On this episode of Mission CTRL, Ramon speaks to Richard Shapiro, founder of The Center for Client Retention. With well over 25 years of experience and two best selling books – Mr. Shapiro gives us a look at the world of client retention, and reveals the imperative steps a business must take to have repeat customers. Listen in as Ramon and Rich discuss what additional steps must be taken during the continuing Covid outbreak, and learn how to succeed even now!
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